Terms and Conditions

Terms and conditions

Last updated: October 2025

Welcome to AMERICANA (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, online store, and any services or content provided through it (collectively, the “Site”). By accessing or purchasing from our Site, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Site.

1. General Information

  • The Site is proudly operated by Hidden Valley s.r.o., registered in Slovakia under company number: 50711521, with its registered office at Racianska 1579/88 B, 831 02 Bratislava, Slovakia, EU.
  • We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the Site.

2. Use of the Website

  • You must be at least 18 years old or have parental consent to make purchases on this Site.
  • You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.
  • You must not misuse the Site by introducing viruses, trojans, or any other malicious code.

3. Products and Orders

  • Product descriptions, images, and pricing are provided as accurately as possible. However, minor variations may occur.
  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
  • All orders are subject to availability and confirmation of the order price.
  • Prices include taxes (unless stated otherwise) and are displayed in euros (€).

4. Payment

  • We accept payment via Visa, MasterCard, PayPal, American Express, and major debit cards.
  • Payment is processed securely through our payment provider. We do not store payment card details.
  • The total amount payable will be shown before you confirm your order.

5. Shipping and Delivery

  • Delivery times and shipping costs are outlined in our Delivery & Shipping Policy.
  • We are not responsible for delays beyond our control, such as customs checks, courier issues, or natural events.

6. Returns and Exchanges

  • You may return or exchange items within 30 days of receiving your order.
  • Returned items must be unused, unworn, and in original packaging with all tags attached.
  • Once your return is received and inspected, we’ll process your refund within 5–10 business days.
  • Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
  • For full details, see our Return & Exchange Policy located in the Delivery & Shipping Policy section.

7. Intellectual Property

  • All content on the Site — including logos, images, product descriptions, and designs — is owned by or licensed to AMERICANA.
  • You may not reproduce, distribute, or exploit any part of the Site without prior written consent.

8. Limitation of Liability

  • We do not guarantee that the Site will always be available, secure, or error-free.
  • To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased.

9. Privacy and Data Protection

  • We respect your privacy. Please review our Security Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

  • These Terms are governed by the laws of Slovakia.
  • Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Bratislava, Slovakia.

11. Contact Information

If you have any questions about these Terms or your order, please contact us at:

  • 📧 howdy@americana.sk
  • 📞 +421 948 900 237
  • 📍 Hidden Valley s.r.o., Racianska 1579/88 B, 831 02 Bratislava, Slovakia, EU